What is one element included in a compliance program as outlined by the OIG?

A key element included in a compliance program as outlined by the Office of Inspector General (OIG) is the maintenance of a process to receive complaints. This component is crucial because it establishes a clear channel for employees and stakeholders to report potential compliance issues, misconduct, or unethical behavior within the organization. Having a formal process ensures that reports can be made confidentially and without fear of retaliation, fostering a culture of transparency and accountability.

This mechanism allows organizations to identify and address compliance concerns proactively, preventing issues from escalating into more significant violations. The presence of such a process is vital for the effectiveness of a compliance program, as it demonstrates the organization’s commitment to ethical practices and adherence to regulations.

The other options, while relevant to healthcare operations, do not directly align with the specific requirements and focus areas outlined by the OIG in their compliance program recommendations. Operational efficiency assessments, patient safety protocols, and fundraising strategies, although important in their respective contexts, are not fundamental components of a compliance program as defined by the OIG.